Refund and Cancellation Policy



This Refund and Cancellation Policy explains the policy of SU-MED’s Website (hereinafter “the Website”) with respect to the refunds and cancellations, if any, of any licenses acquired or Services availed on the Website for which you may have made a payment to SU-MED.

Please read this Refund and Cancellation Policy carefully and in conjunction with the Terms of Use. If you do not understand this policy, or do not accept any part of it, then you

should not use the Website, as the case may be. Your use and/or continued use of the

Website, as the case may be amounts to an express consent to the terms of this Refund and Cancellation Policy well as the Terms of Use.

This Refund and Cancellation Policy form's part and parcel of the Terms of Use for the Services and shall be read as a whole. Capitalized terms used here, but undefined, shall have the same meaning as attributed to them in the Terms of Use.

1. No liability in connection with payment transaction:

1.1 The Website has no liability in connection with the payment transaction made using a third-party Payment Gateway of an authorized Payment Processor. The user agrees and acknowledges that the sole responsibility of ensuring the accuracy and completeness of any data, information or detail provided by the user in course of making any payment to SU-MED shall vest with the user and not with SU-MED.

1.2 The only responsibility of the Website is to facilitate the payment transaction and provide a link to a trusted Payment Gateway.

1.3 All payments made shall be deemed to be final unless otherwise required by law and/or approved for a refund in accordance with this policy.

2. Duty to Notify us:

2.1 If any customer believes that an unauthorized or otherwise problematic transaction has taken place under their account, they agree to notify us immediately, so that we may take the matter up with the Payment Processor to prevent financial loss.

2.2 Unless the customer submits the claim to us within 48 hours after the transaction, they would be deemed to have waived, to the fullest extent permitted by law, all claims against us arising out of or otherwise related to the handling or facilitation of the payment transaction.

3. Intervention by us:

3.1 SU-MED may intervene in disputes concerning payments made through the Payment

Processor on the Website by a user but we have no obligation to do so.

4. Refund and cancellation:

4.1 Refund will be accepted and initiated against cancellation of the service booked on our website 24 hours before the appointment time. The money will refund to the original payment method made for the canceled service within 14 working days.

4.2 The aforesaid refund shall be subject to any applicable taxes, governmental charges, cess, duties, bank charges, convenience charges etc. that may be payable and/or may have already been paid or deposited in your favour.