Privacy Policy

(Updated August, 2020)


This Privacy Policy explains our use of information collected through the operation of and any successor websites thereto (collectively, referred to as the "Website"), as well as the mobile application MediOrbis or MDOrb (collectively, the "App").

MediOrbis ("we," "us," "our") respects your privacy and is committed to protecting your personally identifiable information. We have adopted this Privacy Policy to explain what information may be collected on the Website and the App and how such information may be used and/or shared with others.

This Privacy Policy is subject to the Terms of Use posted on the Website ("Website Terms of Use"). Please return to this Privacy Policy from time to time, as it may be amended without notice. Any changes to this Privacy Policy will be effective immediately upon the posting of the revised Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Website. Each time you use the Website, you should check the date of this Privacy Policy (which appears above) and review any changes that have been made since your last visit.


1.  Your Information and How We Use It

In no event or circumstance will MediOrbis ever receive any personal information unless and until said individual authorizes MediOrbis to receive his/her personal information. MediOrbis will collect your electronic health information only in order to provide services, as well as to help diagnose and treat health conditions, or as part of one of the following areas outlined below:

MediOrbis will only collect the information needed so that we can provide you with the services you require, the business does not sell or broker your data. To meet our contractual obligations obtained from explicit Patient Consent and legitimate interest to respond to enquiries concerning the services provided.


2.  Non-Medical Information and its Use

From time to time, we may collect non-personally identifiable information from you through the standard operation of our servers. Such information can include the type of browsers being used, the operating system you are using, and the number of users that visit a specific page on the Website and the character and duration of such visits. This information may be used to help analyze Website traffic and improve our services. We may also aggregate such information to create statistical data and sell or otherwise share it with potential advertisers, partners, affiliates and other third parties. At no point, however, will the aggregated information personally identify you.

As a general policy, no Personal Information is automatically collected from your visit to the Website or use of the App. However, for optimal use, you should provide us with certain information about yourself.

Such information may include contact information (such as your name and e-mail address), and other information as may be required for the functions of the Website. The Personal Information you submit will be used to carry out your requests and respond to your inquiries.


Information automatically collected

Some information - such as IP address and/or browser and device characteristics - is collected automatically when you visit MediOrbis websites. This information is primarily utilized to maintain the security and operation of our sites and internal analytics and reporting purposes.


3.  Information collected through our Apps

MediOrbis may collect information regarding Patient geo-location, mobile device, push notification permissions when you use our apps. If you use our Apps, MediOrbis may also collect the following information:


4.  Personal Information You Disclose to Us

MediOrbis will collect personal information that you provide to us such as name, address, contact information, passwords and security data, payment information, and application login data.

The MediOrbis team will collect personal information that you voluntarily provide to us, either when expressing an interest in obtaining information about us or our products and services, during registration, when participating in activities on the Sites (such as registering an account via our patient portal or requesting a physician consultation) or otherwise contacting us.

The personal information that MediOrbis collects depends on the nature and context of the Patient interactions with us and our services. Patient Personal Health Information MediOrbis may include the following:


Information collected from other Sources

MediOrbis may collect limited data from public databases, marketing partners, Patient Care Portal Application platforms, and other outside sources.

MediOrbis may obtain information about you from other sources, such as public databases, joint marketing partners, Patient Care Portal Application platforms, public web sites and social media platforms (such as Facebook, Instagram, Twitter, etc), as well as from other third parties as legally able. Examples of the information MediOrbis may receive from other sources include: Patient Care Portal Application profile information such as Patient name, gender, birthday, email, current city, state and country, user identification numbers for Patient contacts, profile picture URL and any other information that you choose to make public.


5.  Our Privacy Policy Regarding Your Personal Health Information

When it comes to your Personal Health Information ("PHI"), you have certain rights. This section explains your rights and some of our responsibilities to help you.


Get an electronic or paper copy of your medical record

Ask us to correct your medical record

Request confidential communications

Ask us to limit what we use or share

Get a list of those with whom we've shared information

Choose someone to act for you

File a complaint if you feel your rights are violated

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

In these cases, you have both the right and choice to tell us to:

If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.


6.  Treatment and Disclosure of ePHI

MediOrbis LLC. may use and disclose your PHI in the following ways:

The following categories describe the different ways in which we may use and disclose your PHI:


Privacy Shield - International compliance and Arbitration

MediOrbis is and will remain subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).As a result of this commitment, MediOrbis extends to all individual participants the possibility, under certain conditions, for the individual to invoke binding arbitration.
European Commission's Standard Contractual Clauses: MediOrbis has taken measures to implement the European Commission's Standard Contractual Clauses for transfers of personal information by MediOrbis. Hence all such recipients are required to protect personal information processed from the EEA in accordance with European data protection laws. Standard Contractual Clauses for MediOrbis can be provided upon request.
With respect to such requests, our third party service provider for arbitration purposes: is hereby formally listed as the International Centre for Dispute Resolution, a subsidiary of the American Arbitration Association. More information on Mediorbis participation in this program, and your right to file dispute or dispute any violations, are available here.
MediOrbis affirms its commitment to comply with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. MediOrbis has certified to the U.S. Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit Privacy Shield | Privacy Shield
In compliance with the Privacy Shield Principles, MediOrbis commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact MediOrbis via our direct address at:
MediOrbis has further committed to refer unresolved Privacy Shield complaints to the International Centre for Dispute Resolution, a subsidiary of the American Arbitration Association, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit here for more information or to file a complaint. The services of International Centre for Dispute Resolution are provided at no cost to you.
MediOrbis commits to cooperation with EU data protection authorities (DPAs) and further compliance with the advice given by such authorities with regard to human resources data transferred from the EU in the context of the employment relationship.
For additional information on policy coverage - see Privacy Policy FAQs.


7.  Does MediOrbis Collect Cookies or Other Tracking Technologies?

Cookies and other tracking technologies may be used to collect and store Patient information.
Cookies themselves do not contain any personally identifiable information. We may analyze the information derived from these cookies and match such information with data provided by you or another party.

MediOrbis may provide our analysis and certain non-personally identifiable information to potential partners, advertisers (who may use this information to provide advertisements tailored to your interests) or other third parties, but we will not disclose any personally identifiable information, except as provided in this Privacy Policy.


8.  Keeping Your Information Secure

MediOrbis has implemented a system of organizational and technical security measures aimed at protecting Patient personal information. To this end, we have implemented appropriate technical and organizational security measures designed to protect the security of any personal information our systems will process.

Although MediOrbis strive to provide the utmost level of protection when handling PPHI, transmission of personal information to and from our Sites is in the location and with the modality chosen by the patient, thereby putting the security of the information at risk. As such, we strongly advise all Patients to access the services only from within secure and compliant environments.

Keeping your Personal Information secure is one of our most important responsibilities. We value your trust and handle Personal Information with care. We will not rent, sell or otherwise disclose your Personal Information to unrelated third parties without your consent, except as stated in this Privacy Policy. We safeguard information according to established security standards and procedures, and we continually assess new technology for protecting information.

Our employees are trained to understand and comply with these standards and procedures. Please be advised, however, that while we strive to protect your Personal Information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your personally identifiable information.


9.  Keeping Your Information Accurate

Keeping Personal Information accurate and up-to-date is very important. If you ever find that information about you is incomplete, inaccurate or not current, we want to correct it. If you do not want your personal information used by us as provided in this Privacy Policy, you should not use the Website or the App. You can correct, update or review personal information you have previously submitted by going back to the specific Service, logging-in and making the desired change. You can also update any personal information you have submitted by contacting us using the contact information listed below or through the Contact Us link provided on the Website.

If you have registered and desire to delete any of your registration information you have provided to us from our systems, please contact us using the Contact Us link on the Website or the App. Upon your request, we will delete your registration information from our active databases and where feasible from our back-up media. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to the Website or the App from our servers.


10.  Minor's Privacy Policy

The Website and the App do not knowingly market or collect information from children under 13. If you are under 13, please do not provide any Personal Information to us. If we become aware that we have inadvertently collected any Personal Information for a child under 13 years of age, that info will be deleted immediately from our records upon discovery.


Does MediOrbis Collect Information from Minors?

The only time MediOrbis will knowingly collect data from or market to children under 18 years of age is if the respective minor's legal guardian has consented on his or her behalf.

MediOrbis will not knowingly solicit data from, or market services to, children under 18 years of age. Individuals who use the sites are inherently representing that they are at least 18 years of age, or that they are the parent or guardian of such a minor and consent to such minor dependent's use of the Site [and Patient App]. If MediOrbis becomes aware that personal information from users less than 18 years of age has been collected without consent, the organization will deactivate the account and take reasonable measures to promptly delete such data from our records.


11.  Certain Business Changes

As we continue to develop our business, we may sell or purchase assets. If another entity acquires MediOrbis or all or substantially all of our assets, personally identifiable information, non-personally identifiable information, and any other information that we have collected about the users of the Website will be transferred to such entity as one of the transferred assets. Also, if any bankruptcy or reorganization proceeding is brought by or against MediOrbis, all such information may be considered an asset of MediOrbis and, as such, may be sold or transferred to third parties.


12.  Other Sites

The Website and the App may contain links to other web sites or apps that are not controlled or maintained by MediOrbis; however, we are not responsible for the privacy practices employed by these other platforms. We encourage you to note when you leave the Website or the App and to read the privacy statements of such other platforms before submitting any personally identifiable information. This Privacy Policy applies solely to information collected through the Website or the App.


13.  Our Responsibilities


14.  California Residents

FOR RESIDENTS OF CALIFORNIA ONLY. Section 1798.83 of the California Civil Code requires select businesses to disclose policies relating to the sharing of certain categories of your personal information with third parties. If you reside in California and have provided your Personal Information to us, you may request information about our disclosures of certain categories of Personal Information to third parties for direct marketing purposes in the preceding calendar year. You can submit such request by sending an email by using the Contact Us link on the Website or the App.

For more information see:


Contact Us

If you have questions or comments about our privacy practices, or if you wish to review or amend any Personal Information you have provided, you can contact us at the following e-mail address: Your e-mail address will be added to the personally identifiable information we maintain about you.


If you would like to contact us via mail, please write us at:

Attn: Privacy Officer MediOrbis, LLC, 30575 Bainbridge Road Suite 200, Cleveland, Ohio 44139